Terms of Service
Effective date: [EFFECTIVE DATE]
These Terms of Service ("Terms") are an agreement between Super Local LLC, a Nevada limited liability company ("Super Local," "we," "us"), and the business that signs up for our services ("Client," "you"). By paying for our services or checking the box at checkout, you agree to these Terms. We wrote them in plain English on purpose. If something is unclear, ask us before you sign up.
1. Who these services are for
Our services are for businesses, not consumers. By signing up, you confirm that you are authorized to enter into this agreement on behalf of your business.
2. What we do
For the monthly fee, we provide:
- Google Business Profile optimization, including categories, services, service areas, and description, based on keyword research for your market
- Weekly Google posts using job photos you send us, with location information added
- Review requests sent to your customer list, and a reply to every review your profile receives
- A monthly heat map showing where your profile ranks across your service area
- Service-area exclusivity, as described in Section 7
We do not perform, advertise, or supervise any licensed trade work. We manage your online presence. You run your business.
3. What you do
You agree to:
- Give us accurate information about your business, including your licenses, services, and service area
- Send us job photos that you own or have the right to use
- Provide your past-customer list for review requests
- Give us the access we need to your Google Business Profile
- Respond to our questions within a reasonable time
You are responsible for the accuracy of your business information, including any license numbers, and for holding every license your trade and location require.
4. Price, billing, and cancellation
Price. The price of our core service is [MONTHLY PRICE] per month. There is no setup fee.
Your rate. The monthly rate you sign up at will not increase for as long as your subscription stays active without interruption. If you cancel and later return, the price in effect at that time applies.
Billing. You are billed monthly in advance, on the same date each month, using the payment method you provide. Your subscription renews automatically each month until you cancel.
Failed payments. If a payment fails, we will notify you. If it is not resolved within [X] days, we may pause the services until it is.
Cancellation. There is no contract term. You can cancel at any time by email or text. Cancellation takes effect at the end of your current paid month, and you will not be charged again. We do not provide refunds for partial months, except as described in Section 7.
Messaging costs. Standard registration and messaging costs for the services described in Section 2 are included in your monthly fee.
Add-on services. Any service not listed in Section 2 is optional, priced separately, and only added with your written agreement.
5. No ranking guarantee
Google decides rankings. We do not and cannot guarantee any ranking position, amount of calls, leads, or revenue. What we commit to is doing the work described in Section 2 and showing you the results every month on a heat map. Anyone who guarantees you a Google ranking is making a promise they cannot keep.
6. Reviews
We ask every customer on your list for a review. We do not filter, screen, or selectively ask customers based on whether they are likely to leave a positive review. We do not offer, and will not help you offer, gifts, discounts, payments, donations, or any other incentive in exchange for reviews. We do not write, buy, or post fake reviews. We reply to every review your profile receives, positive or negative.
These practices follow Google's policies and the Federal Trade Commission's rule on consumer reviews. If you ask us to do any of the things listed above, we will decline. If you do them yourself in a way that puts your profile at risk, we may end our services.
7. Service-area exclusivity
Our promise. While your subscription is active, we will not provide our services to a Direct Competitor whose Service Area overlaps yours.
Your Service Area. At onboarding, we record the ZIP codes your business actively serves and the businesses you consider your real competition. You confirm this list in writing. That list is your Service Area. If you want to add ZIP codes later, we will add them as long as no existing client already has those ZIP codes in their Service Area.
Direct Competitor. A Direct Competitor is a business in the same trade as yours. Our trades are HVAC and plumbing. A business offering both HVAC and plumbing counts as being in both trades.
Overlap. A Direct Competitor's service area overlaps yours if [OVERLAP TEST].
What this does not cover. This promise does not stop us from working with businesses in a different trade in your area, or with businesses in your trade whose service area does not overlap yours.
If we break this promise. If we knowingly provide services to a Direct Competitor whose service area overlaps yours, you may cancel immediately and we will refund the fees you paid for every month in which the overlap existed.
This promise only gets stronger. We may make our exclusivity rules stricter for clients who sign up in the future. We will never make them weaker for you for as long as your subscription stays active.
8. You own everything
Your Google Business Profile, domain, website, photos, reviews, customer list, and all other business assets stay in your name and belong to you. You give us permission to use your content only to provide our services to you.
When you cancel, we will remove our access to your accounts and hand over any login or access we set up on your behalf. You leave with everything.
We will not use your name, heat maps, or results in our marketing without your written permission.
9. Text messaging on your behalf
Any text messaging we set up for your business is registered under your business's legal name and EIN, as required by mobile carriers. You agree to give us accurate information for that registration.
You are responsible for having the right to contact the customers on the list you give us, including any consent required by law to send them text messages. You agree to tell us right away if any customer asks not to be contacted, and we will honor opt-out requests we receive.
10. Calls and recordings
We may record calls for quality and records. We will tell you at the start of any call we record, and we will only record with your agreement.
11. Third-party platforms
Our services depend on platforms we do not control, including Google. Google may change its policies, rankings, or features, or suspend a profile, at any time. We are not responsible for actions taken by Google or any other third-party platform. If something like this happens, we will tell you and help you respond to it.
Super Local LLC is not affiliated with or endorsed by Google.
12. Confidentiality
We keep your business information and your customer list confidential and use them only to provide our services to you. Our handling of personal information is described in our Privacy Policy.
13. Limitation of liability
To the fullest extent allowed by law:
- Our services are provided as described in these Terms, without any other warranties, express or implied.
- We are not liable for lost profits, lost revenue, lost business, or any indirect, incidental, or consequential damages.
- Our total liability for any claim related to these Terms or our services is limited to the fees you paid us in the three months before the claim arose.
14. Your responsibility to us
You agree to cover our costs, including reasonable legal fees, if a third party makes a claim against us because of information or content you gave us, your customer list, your licenses or lack of them, or your breach of these Terms.
15. Ending services
You can cancel at any time as described in Section 4. We can end services with 30 days' written notice for any reason, or immediately if you seriously breach these Terms. If we end services without cause, we will refund any fees you paid for time after services end.
16. Changes to these Terms
We may update these Terms. We will email active clients at least 30 days before any change that affects them takes effect. No change will ever weaken the exclusivity commitment in Section 7 for an existing client.
17. Governing law and disputes
These Terms are governed by the laws of the State of Nevada. If a dispute comes up, we both agree to try to resolve it informally first by contacting each other in writing. If that does not work, any dispute will be handled in the state or federal courts located in Clark County, Nevada, and either of us may bring a claim in small claims court if it qualifies.
18. General terms
We are an independent contractor, not your employee or partner. If any part of these Terms is found unenforceable, the rest stays in effect. You may not transfer this agreement without our written consent. We may transfer it as part of a sale of our business, and the commitments in these Terms, including Section 7, go with it. These Terms, together with our Privacy Policy and SMS Terms, are the entire agreement between us.